Return & Exchange Policy
At Dream Soapworks, we strive to provide you with the finest handcrafted soaps and an exceptional customer experience. Our return and exchange policy is designed to ensure your satisfaction. Please read the following guidelines carefully.
1. Returns and Exchanges:
We accept returns and exchanges within 7 days of your purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility:
To be eligible for a return or exchange, the product must be unused, in the same condition as received, and in its original packaging. Perishable items, such as soap bars, are non-returnable.
3. Return Process:
To initiate a return or exchange, please contact our customer service at dreamsoapworks@gmail.com with your order number and details about the product you would like to return or exchange. We will provide you with further instructions and a return authorization if applicable.
4. Shipping Costs:
Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part. Shipping costs are non-refundable.
1. Returns and Exchanges:
We accept returns and exchanges within 7 days of your purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility:
To be eligible for a return or exchange, the product must be unused, in the same condition as received, and in its original packaging. Perishable items, such as soap bars, are non-returnable.
3. Return Process:
To initiate a return or exchange, please contact our customer service at dreamsoapworks@gmail.com with your order number and details about the product you would like to return or exchange. We will provide you with further instructions and a return authorization if applicable.
4. Shipping Costs:
Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part. Shipping costs are non-refundable.